FAQ

  • Do you accept insurance?

    Yes, we accept United Healthcare, BCBS, and Cigna in Texas. We also create Superbills, which allow you to request reimbursement for the appointment fees from your insurance company. Your nutrition provider will generate a Superbill from the Healthie portal, you will have access to the PDF after the appointment is complete. Then, as a patient you can contact your insurance company to determine how to submit the superbill form.

  • How can I pay for the appointments?

    We accept debit cards, credit cards, HSA/FSA. When you sign up for your free consultation, you will be asked to provide your payment card details. If insurance does not cover the appointment cost, the card on file will be charged on the day of the appointment.

  • Where do we meet for the patient appointment?

    Our appointments will be virtual, through our Healthie portal, unless you request an in-person meeting. If you decide to meet us in person, we will rent out a private office at the WEWORK in Fort Worth (Address: Clearfork, 5049 Edwards Ranch Rd, Fort Worth, TX 76109). The meeting rooms are located in the 4th floor, please check in with the front desk to be directed to designated room. Feel free to enjoy the free coffee, tea, kombucha during your appointment.

  • What conditions do you treat?

    We can help with:

    Prevention and Wellness, Heart disease (blood pressure, high cholesterol and more), Gastrointestinal issues (IBS) , Liver disease, Diabetes, Gestational diabetes, Obesity and weight management, Cancer, Celiac Disease, Endocrine Dysfunction (PCOS, Thyroid issues, Hashimoto's), Malnutrition or Low Body Weight.

  • How frequently do we meet?

    It depends on where you are in your journey. Usually, we start by meeting weekly or biweekly. Once you are in the maintenance stage, we will meet monthly or quarterly.

    Most clients see a dietitian 12 times in one year.

  • Are you licensed in my state?

    Currently our head provider, Almarie Talavera is a Licensed Dietitian in Texas, Oregon, Georgia, New York state.

    Additionally she can see patients in California and Colorado.

  • What's your No Surprise Billing Agreement?

    Full details are explained in the Services and Pricing Tab

  • Is there a no show or late cancellation fee?

    If you need to cancel or reschedule, please give at least 24 hours' notice via email, text, or Healthie's chat." This notice should be sent within 24 hours before your scheduled appointment.

    Cash-Pay/Uninsured Patients: Payments are non-refundable but may be credited toward a rescheduled session based on the package purchased.

    Insured Patients: A $75 late cancel/no-show fee will apply if less than 24 hours’ notice is given. This fee will be waived if the appointment is rescheduled within 7 days. Rescheduling beyond 7 days will still incur the $75 fee.

    In-Person Appointments: If you cancel an in-person appointment with less than 24 hours’ notice, you will also be charged the conference room fee, ranging from $35–$40 per hour, in addition to any applicable cancellation fee.

    Subscription Programs: Patients may cancel future recurring payments at any time through the patient portal. Credits will be adjusted to reflect payments made. Canceling a subscription forfeits access to functional labs included in annual memberships.

  • Do I need to verify my coverage with my insurance provider?

    Yes, it is your responsibility to call your insurance company PRIOR to your visit to confirm coverage.

    For more information, please review the information below in the green section of this page.

Insurance Coverage

Please note it is your responsibility to call your insurance company PRIOR to your visit to confirm coverage.

Do I have nutritional counseling coverage on my insurance plan?

  • If the insurance company asks for a CPT code please provide them with the following codes 97802 & 97803. If they say you do not have coverage using those codes, next ask them to check your coverage for the following CPT codes: 99401, 99402, 99403, and 99404. We also can bill for S9470 if it is covered on your policy. 

Will my diagnosis be covered?

  • If the representative asks for a diagnosis code (aka ICD 10 code) – please tell them the visit is coded the ICD 10 code: Z71.3

  • If they don’t accept Z71.3 then provide them with Z72.4 and see if they will cover that diagnosis instead on your plan. 

  • If you are overweight, obese, have pre-diabetes, diabetes, hypertension, or high cholesterol you may want to see what your coverage is for these diagnoses as well. 

  • We always code your visit using preventative coding (if applicable) to maximize the number of visits you receive from your insurance carrier. However, if you ONLY have a medical diagnosis (for example: IBS, and you are not overweight or have CVD risk factors) your insurance may impose a cost-share for your visit either in the form of a deductible, co-pay or co-insurance. 

How many visits do I have per calendar year?

  • Your carrier will let you know how many visits they are willing to cover. Depending on the carrier the number of visits vary from 0 to unlimited depending on medical need.

Do I have a cost-share for my nutrition visit?

  • A cost-share is the amount you will need to pay as required by your particular insurance plan towards your services. A cost-share can be in the form of a deductible, co-pay, or co-insurance. 

  • We will always bill under your insurance policy’s plan, utilizing your preventative benefits, if your plan allows. With that being said, if you have preventive benefits, there is often no cost share associated with the visit. Once again, this is something YOU do want to ask before your visit. 

  • If you have a cost-share, we will initially bill your insurance company directly.  Once we receive the EOB describing your responsibility as the patient, we will bill the credit card on file for the amount noted under ‘patient responsibility.

  • For most insurance companies, dietitians are considered a specialist. Therefore, your specialist co-pay is applicable and must be paid at the time of service. This information is often apparent on the front of your actual insurance card. However, often because we bill your insurance with preventative counseling the co-pay is often not applicable.

  • We generally wait for the claim to be processed to determine whether you have a co-pay, and then charge the credit card on file with us the co-pay amount.